Privacy Policy

Last updated: 12/11/2025

This Privacy Policy explains how Northwest Spares (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit www.northwestspares.co.uk or make a purchase from us. We aim to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that you provide when placing an order or communicating with us. This may include your name, billing and delivery address, telephone number, and email address (if provided for order confirmation or support). Payment details are processed securely by our chosen payment provider; we do not store full card details on our systems.

When you visit our site, we also collect limited technical information via cookies and similar technologies, such as IP address, device and browser type, pages viewed, and time spent on pages.

How We Use Your Information

We use your information to process and fulfil orders, provide customer support, communicate about your purchase, improve our website and services, perform analytics, prevent fraud, and meet legal and tax obligations.

Legal Bases for Processing

We process your personal data under the following legal bases: performance of a contract (to fulfil your orders), compliance with legal obligations (tax and accounting), and legitimate interests (to operate, secure, and improve our website and services). Where required, we rely on consent (for example, for certain non-essential cookies).

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics sets cookies and collects usage data. For details on how Google uses data, see Google’s Privacy Policy. You can opt out of Google Analytics by using the browser add-on at https://tools.google.com/dlpage/gaoptout.

Cookies

Cookies are small text files placed on your device. We use essential cookies (required for the site to function) and analytics cookies (to understand site usage). You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

Data Sharing

We share personal data only when necessary to provide our services. This includes payment processors to take payment and delivery couriers to ship your order. Service providers acting on our behalf are required to protect your data and may not use it for their own purposes. We do not sell your personal data.

International Transfers

Where our service providers process data outside the UK, we rely on appropriate safeguards (such as adequacy regulations or standard contractual clauses) to protect your information.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy. Order records are generally kept for up to seven (7) years to meet UK tax and accounting requirements.

Your Rights

You have rights under UK GDPR, including the right to access your data, request correction or deletion, object to or restrict processing, and data portability. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

How to Contact Us

To make a privacy request or exercise your rights, please contact us using the contact facility on our website.

Security

We use appropriate technical and organisational measures to help protect your personal data, including encrypted connections (SSL/TLS), access controls, and secure data handling practices. No method of transmission or storage is completely secure.

Children

Our website and services are not directed at children. We do not knowingly collect personal data from anyone under 13 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Please review this page periodically for the latest information.